ServiceNow Consutant Program

As a ServiceNow Consultant, you have the power to transform business processes, streamline workflows, and enhance operational efficiency. With your expertise, you will design and implement custom solutions on the ServiceNow platform, tailoring its capabilities to meet unique organizational needs. Whether you're working on automating IT service management, developing custom applications, or integrating with other systems, the versatility of ServiceNow knows no bounds. Your role will be pivotal in optimizing performance, improving user experiences, and driving digital transformation.

Suitable For All

Anyone with a Bachelor's degree with a passion for technology and a desire to learn can embark on a ServiceNow developer course and transition into a ServiceNow professional.

This program is suitable for:

A seasoned IT professional looking to expand your skill set.
A beginner eager to explore the world of ServiceNow.

ServiceNow offers a welcoming entry point for many aspiring professionals. From students and IT enthusiasts to seasoned industry professionals and career changers, ServiceNow provides opportunities for learners of all backgrounds and levels of expertise. With a commitment to continuous learning, dedication, and the support of experienced mentors, anyone can master the ServiceNow platform and embark on a rewarding career in IT service management.

All our programs include essential add-ons focusing on soft skill development. because technical expertise alone is not enough for success in the corporate world. Our courses focus on developing essential soft skills such as effective communication, teamwork, and leadership. This comprehensive approach ensures you build the right attitude and confidence to thrive in any professional environment.

Professional Development Workshop

Comprehensive soft skills training
Interpersonal skills enhancement sessions
Professionalism and workplace etiquette modules

Communication Mastery Program

Advanced presentation techniques
Team communication strategies and collaboration methods

Placement Assisstance Services

Tailored resume writing workshops
Personal branding and LinkedIn profile optimization guidance
Interview preparations via mock interviews and assessments

Group Dynamics

Training

Techniques for active and impactful participation
Strategies for effective communication and teamwork

Facilitation

Skills

Gain proficiency in corporate tools like Jira, Confluence, Retrium, Mural etc
Leadership skills for effective facilitation
Facilitation techniques for fostering productive discuss

Week 1: Know the platform

Overview of ServiceNow
Why ServiceNow
PAAS & SAAS Overview
ITIL Overview
Data structure in ServiceNow
Setting up of the environemnt and Basic configuration
Timezone and localization
Themes
Homepage/Dashboards
Workspaces
Introduction to subscriptions & Entitlements
Foundation data and system tables
IT, Customer, Employer & Creator workflow introduction

Week 3,4: Script debugging

Security

Roles
Application/Module concepts
ACLs

Flow & Workflow

Workflow
Flow designer

Client side scripts/components

UI policies
Client scripts
UI Macrs

Week 6: Service catalogue management

Portal introduction
Portal configuration
Catalogue items
Variables (Types/Configuration)
Reference qualifiers
Record producer
Order guide

Week 8: Integrations

SOAP integration
REST integration
Scripted REST integration
REST API explorer
Spokes
Connectors

Week 10: ITOM

Discovery
Service mapping
Event management

Week 12: Employee workflows

HRSD
CoE tables
HR Services
HRSD portal
Employee Service center
Manager hub

Week 14, 15, 16: Final project

Final project and review

Week 2: Know the components for development

Server side scripts/components

UI Actions
Script includes
Business rules
Data policy
Background script
Fix scripts
Processors

Dot walking

Server side APIs

Glidesystem
GlideRecord
GlideDateTime

Week 5: Application overivew

Application concepts
Application scopes
Scripting in application scopes
App studio

Week 7: Notifications

Setting up of accounts (Inbound and Outbound)
Configuring notifications
Inbound actions

Best practices overview

Configuration vs Customization
System health (Parameters considered)
Scripting best practices

Week 9- Know the product suits

IT Workflows

ITSM

Incident managemen
Problem manangement
Change management
Release management
Knowledge management

Week 11: Customer workflow

Customer Service management

CSM concepts
CSM Portal introduction
CSM workspace
Agent chat
Virtual agent
CSM to Service management integrations
Advanced assignment rules

Week 13: Creator workflows

App engine
Integration hub
Performance analytics

KPI composer
Interactive dashboards
Breakdowns and indicators
Spotlights

What is ServiceNow, and why should I pursue a ServiceNow developer program?

ServiceNow is a cloud-based platform that provides IT service management (ITSM) solutions to streamline and automate business processes. Pursuing a ServiceNow developer program can equip you with the skills needed to build and customize applications, automate workflows, and enhance overall business efficiency on the ServiceNow platform.

What skills will I learn in a ServiceNow developer program?

You will learn how to develop and customize ServiceNow applications, create and manage workflows, integrate third-party tools, and implement security best practices. You’ll also gain expertise in using ServiceNow’s scripting language and APIs.

How long does it take to complete a ServiceNow developer program?

The duration of a ServiceNow developer program is 4 months (16 weeks).

Are there any certifications available for ServiceNow developers?

Yes, several certifications can validate your skills, such as the ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist.

What career opportunities are available after completing a ServiceNow developer program?

Graduates can pursue roles such as ServiceNow Developer, ServiceNow Administrator, ServiceNow Consultant, ServiceNow Architect, and ITSM Specialist, among others.

Can I transition to a ServiceNow role if I have a background in a different IT field?

Absolutely! Many skills from fields like IT administration, software development, and business analysis are transferable to ServiceNow. A structured ServiceNow developer program can help you build on your existing knowledge and adapt it to the platform.

What tools and technologies will I work with during the program?

You’ll gain hands-on experience with ServiceNow’s platform tools, including its scripting environment, ServiceNow Studio, Flow Designer, IntegrationHub, and other modules like ITSM, HR Service Delivery, and Customer Service Management.

A student who has completed a ServiceNow Consultant Program, opens up a wide range of career possibilities in various industries. Some potential career paths and entry level salary in Indian job market are:

ServiceNow Developer

₹7 to ₹12 lakhs per annum

ServiceNow Administrator

₹6 to ₹10 lakhs per annum

ServiceNow Consultant

₹9 to ₹15 lakhs per annum

ServiceNow Architect

₹15 to ₹25 lakhs per annum

ServiceNow Business Analyst

₹8 to ₹14 lakhs per annum

ServiceNow Project Manager

₹12 to ₹20 lakhs per annum